QINGDAO BESTFLOW INDUSTRIAL CO., LTD.

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Terms and Conditions

Effective Date: September 30, 2025

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) govern your use of the website https://www.bestflowfitting.com/ and purchase of products from QINGDAO BESTFLOW INDUSTRIAL CO., LTD. (“we,” “us,” “our,” or “Company”). By accessing our website, requesting quotes, or placing orders, you agree to these Terms.

Company Information:

  • Legal Name: QINGDAO BESTFLOW INDUSTRIAL CO., LTD.
  • Business Address: Industrial Zone, LiaoCheng, Shandong, China
  • Contact Email: [email protected]
  • Phone: +86-133 7082 3812
  • Website: https://www.bestflowfitting.com/

2. Definitions

  • “Customer,” “you,” “your” refers to the individual or entity purchasing products
  • “Products” refers to forged steel pipe fittings, stainless steel fittings, and related items
  • “Order” means a purchase request submitted by Customer
  • “Agreement” means these Terms plus any quotation, purchase order, or contract

3. Products and Services

3.1 Product Descriptions

  • Product information, specifications, images, and technical data on our website are for reference only
  • We strive for accuracy but do not warrant that descriptions are error-free
  • Actual products may vary slightly from images due to manufacturing processes
  • We reserve the right to improve or modify products without notice

3.2 Product Categories

We manufacture and supply:

  • Forged steel pipe fittings
  • Stainless steel pipe fittings
  • Carbon steel pipe fittings
  • Custom-designed fittings and components
  • Related industrial hardware

3.3 Custom Manufacturing

  • Custom products are manufactured to customer specifications
  • Technical drawings and specifications must be provided
  • Custom orders require advance payment (typically 30-50%)
  • Lead times vary based on complexity and quantity
  • Custom orders cannot be cancelled once production begins

3.4 Product Availability

  • We reserve the right to discontinue products without notice
  • Availability is subject to manufacturing capacity
  • We may limit order quantities at our discretion

4. Quotations and Orders

4.1 Requesting Quotes

  • Quote requests can be submitted via email, website form, or phone
  • Quotes are provided free of charge
  • We aim to respond within 24-48 business hours
  • Detailed specifications help us provide accurate quotes

4.2 Quotation Validity

  • Quotations are valid for 30 days from issue date unless stated otherwise
  • Quotations are not binding until order confirmation
  • We reserve the right to modify or withdraw quotations due to:
    • Raw material price changes
    • Exchange rate fluctuations
    • Manufacturing capacity constraints

4.3 Order Placement

  • Orders must reference the quotation number
  • Orders can be placed via email or purchase order
  • Minimum Order Quantity (MOQ) requirements apply to most products

4.4 Order Confirmation

  • An order becomes binding when we issue written confirmation
  • Order confirmation includes:
    • Product specifications
    • Quantity and unit price
    • Total amount
    • Payment terms
    • Estimated delivery time
    • Shipping terms (Incoterms)

4.5 Order Modifications

  • Modification requests must be submitted in writing
  • Changes are subject to approval and may affect pricing and delivery
  • Changes cannot be made once production has commenced

4.6 Order Cancellation

  • Standard product orders may be cancelled within 24 hours of confirmation
  • Custom orders cannot be cancelled once production begins
  • Cancellation fees may apply:
    • Before production: 10% restocking fee
    • After production starts: 50% cancellation fee
    • After production complete: No cancellation allowed

5. Pricing and Payment

5.1 Pricing

  • All prices are quoted in USD or CNY
  • Prices are EXW (Ex Works) unless otherwise specified
  • Prices exclude:
    • Shipping and freight charges
    • Insurance
    • Customs duties and taxes
    • Packaging (if special packaging required)

5.2 Price Adjustments

We reserve the right to adjust prices due to:

  • Raw material cost increases
  • Currency exchange rate changes (>5% fluctuation)
  • Changes to specifications or requirements

5.3 Payment Terms

For New Customers:

  • 30% deposit upon order confirmation
  • 70% balance before shipment
  • Payment by T/T (Telegraphic Transfer)

For Established Customers:

  • Net 30 days payment terms may be available
  • Subject to credit approval
  • Credit limits apply

For Custom Orders:

  • 50% deposit with order
  • 50% balance before shipment

5.4 Payment Methods

  • Wire Transfer (T/T) – Preferred
  • Letter of Credit (L/C) at sight
  • Other methods by prior arrangement

5.5 Late Payment

  • Interest charged at 1.5% per month on overdue amounts
  • Orders may be suspended until payment is received
  • We reserve the right to demand cash in advance for future orders

5.6 Currency and Exchange Rates

  • Exchange rates are based on the rate on the date of quotation
  • Significant rate changes may result in price adjustments

6. Shipping and Delivery

6.1 Incoterms

We offer various shipping terms:

  • EXW (Ex Works) – Buyer arranges all transport
  • FOB (Free On Board) – We deliver to specified port
  • CIF (Cost, Insurance, Freight) – We arrange shipping and insurance
  • CFR (Cost and Freight) – We arrange shipping
  • Other terms available upon request

6.2 Delivery Time

  • Lead times are estimates, not guarantees
  • Standard products: 15-30 days after deposit
  • Custom products: 30-45 days after approval of drawings
  • Large orders may require longer lead times

6.3 Shipping Delays

We are not liable for delays caused by:

  • Customs clearance procedures
  • Port congestion
  • Weather conditions
  • Carrier delays
  • Force majeure events
  • Incomplete shipping documentation from buyer

6.4 Shipping Documentation

We provide:

  • Commercial invoice
  • Packing list
  • Bill of lading or airway bill
  • Certificate of origin (if required)
  • Quality inspection certificate
  • Material test reports (upon request)

6.5 Transfer of Risk

Risk transfers according to agreed Incoterms:

  • EXW: At our factory
  • FOB: When goods cross ship’s rail
  • CIF/CFR: When goods cross ship’s rail

7. Inspection and Acceptance

7.1 Pre-Shipment Inspection

  • All products undergo quality inspection before shipment
  • Third-party inspection can be arranged at buyer’s expense
  • Inspection must be scheduled at least 3 days in advance

7.2 Inspection Upon Receipt

  • Products must be inspected immediately upon delivery
  • Check for:
    • Quantity accuracy
    • Visible damage
    • Conformity to specifications

7.3 Claims for Shortages or Damage

  • Must be reported within 7 days of delivery
  • Photographic evidence required
  • Signed delivery receipt from carrier required
  • Claims after 7 days will not be accepted

7.4 Hidden Defects

  • Claims for hidden defects must be made within warranty period
  • Defects must not result from misuse or improper storage

8. Quality Assurance and Standards

8.1 Manufacturing Standards

Our products comply with:

  • ASTM (American Society for Testing and M